Customer Services


Gactel Turnkey Projects Limited (GTPL) recognizes that key to customer satisfaction lies in prompt and excellent services. Customer services at GTPL are not only limited to offer after sales services but are extended to the future requirements also.

GTPL understands that the cooling tower are very crucial to the working of process industry. As cooling towers are located in Petrochemical, Refinery, Steel Industry, Power Plants and other hazardous areas, they are prone to accidents. GTPL has emergency services to tackle such situations so that the client can easily overcome such emergency situations. A ready inventory of spare parts which can be dispatched in the shortest of time to toughest of locations is the hallmark of the services offered by GTPL.

The requirements of the customer are understood and proper solution is suggested. The solution may include:

  • Visit, Inspection and detailed reportAir Cooled Steam Condensers for Power Plants
  • Thermal testing, analysis and detailed report
  • Thermal upgradation and refurbishment
  • Performance test as per CTI code
  • Structural, testing, analysis and detailed report
  • Structural upgradation and refurbishment
  • Plant upgradation and cooling tower upgradation
  • Emergency services
  • Annual Maintenance Contract services
  • Sale of spare parts

Thermal Upgradation
Thermal Upgradation
GTPL offers thermal upgradation services to the cooling towers in which thermal performance has degraded .

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Structural Upgradation
Structural Upgradation
GTPL offers structural upgradation services for cooling towers which have grown old and their structural strength has fallen down.

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Supply of Spares
Supply of Spares
GTPL has a ready inventory of essential spare parts which can be dispatched to any place in the shortest possible time.

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Emergency Services
Emergency Services
GTPL’s Customer Services department offers emergency services to the cooling towers located in potentially hazardous areas like steel plants, power plants, petrochemical, refinery etc.

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Annual Maintenance Services
Annual Maintenance Services
For complete peace of mind to the owners of cooling towers GTPL offers Annual Maintenance Contract, in which a team of supervisor and workers is deputed for daily operation and maintenance for the whole year.

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